TermsAndConditions

  • What can I return?
    You may return most new, unopened items sold and fulfilled by GetaPetShop within 30 days of delivery for a full refund.
  • Prepare your package for return.
    Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don’t have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
  • To cancel an item.
    You can cancel item or order that haven’t entered the shipping process yet by sending an email cancel request.
  • When will I get my refund?
    Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.